Frequently Asked Questions

Managed IT Services: We proactively monitor and manage your entire IT infrastructure 24/7. We fix issues before they affect your business, handle updates and backups automatically, and provide support as needed—all under one monthly fee.

Traditional IT Support: Reactive support where you call when something breaks, and you pay per incident or by the hour.

The Difference: With NuLink, you get predictable costs, fewer problems, and a partner focused on your long-term success—not just fixing emergencies.

Our three packages are:

• Essential: R3,000/month — Email, backups, antivirus, remote support
• Growth: R7,000/month — Everything in Essential + network monitoring, VoIP, priority support
• Scale: R14,000/month — Full IT management, security audits, disaster recovery, dedicated support

Flexibility: No lock-in contracts. You can upgrade, downgrade, or cancel with 30 days' notice. We want you to feel confident in your choice.

Our free IT assessment includes:

• ✓ Review of your current IT setup and systems
• ✓ Security and backup assessment
• ✓ Identification of risks and inefficiencies
• ✓ Recommendations tailored to your business
• ✓ No obligation—you decide if you want to work with us

Duration: Usually 30-45 minutes (in-person or video call). Cost: Completely free.

Response times vary by package:

• Essential: 4-8 hours for non-critical issues, faster for emergencies
• Growth: Priority support with 2-4 hour response times
• Scale: Dedicated support with 1-2 hour response times

Proactive Monitoring: We monitor your systems 24/7, so most issues are fixed before you notice them.

Yes, absolutely. We specialize in smooth migrations. Our process includes:

• ✓ Assess your current setup
• ✓ Plan a transition strategy
• ✓ Migrate data and systems with minimal disruption
• ✓ Test everything thoroughly
• ✓ Train your team on new systems

Timeline: Typically 2-4 weeks depending on complexity. We'll work around your schedule to minimize downtime.

Data protection is core to what we do.

• Automated Backups: Your data is backed up daily (included in all packages)
• Redundancy: Backups stored in multiple locations for maximum protection
• Recovery: If something goes wrong, we can restore your data quickly
• Compliance: We follow POPIA and other South African data protection standards
• Scale Package: Includes dedicated disaster recovery planning

Bottom line: Your data is protected and recoverable at all times.

Both. Most support is remote (faster and more efficient), but we also provide on-site support when needed:

• ✓ Network setup and troubleshooting
• ✓ Hardware installation and upgrades
• ✓ Physical infrastructure projects
• ✓ Staff training and onboarding
• ✓ New office setup or relocations

On-site visits: Scheduled based on your needs and location. Johannesburg-based with flexibility for other areas.

Yes. We're vendor-agnostic, meaning we work with whatever hardware and software you have:

• ✓ Windows, Mac, Linux systems
• ✓ Microsoft 365, Google Workspace, or other email platforms
• ✓ Existing networks and infrastructure
• ✓ Custom or legacy software

Upgrades: If you need new equipment or software, we'll recommend what makes sense for your budget and business needs. You're never forced into expensive upgrades.

Security is non-negotiable at NuLink.

• ✓ Antivirus and threat protection (included in all packages)
• ✓ Firewall configuration and management
• ✓ Security updates and patching
• ✓ User access controls and permissions
• ✓ POPIA compliance assistance
• ✓ Security audits (Growth & Scale packages)

Proactive Approach: We monitor for threats 24/7 and fix vulnerabilities before they become problems.

We support modern work arrangements.

• ✓ VPN and secure remote access
• ✓ Cloud-based email and collaboration (Microsoft 365)
• ✓ Mobile device management
• ✓ Remote support tools for troubleshooting
• ✓ VoIP that works on any device
• ✓ File sync and backup for remote teams

Result: Your team can work securely from anywhere while staying connected and protected.

24/7 Proactive Monitoring (Growth & Scale packages):

• ✓ Real-time monitoring of all systems
• ✓ Automated alerts for potential issues
• ✓ Performance tracking and optimization
• ✓ Network health checks
• ✓ Automated fixes for common problems

What this means: Problems are caught and fixed before they affect your business. You'll rarely experience downtime.

Multiple ways to get help:

• 📧 Email: admin@nulinksolutions.co.za (response within 24 hours)
• 📞 Phone: Direct line for urgent issues
• 💬 Remote Support: Instant remote access for troubleshooting
• 🏢 On-site: When physical assistance is needed
• 📋 Ticketing System: Track all issues and resolutions

No call queues or frustrating hold times. You get connected to real people who can help.

AssetLink is our partner for technology rentals.

• ✓ Flexible rental options (laptops, phones, routers, etc.)
• ✓ No capital investment required
• ✓ Upgrade equipment as needed
• ✓ Maintenance and support included

Together: Use NuLink for IT services and AssetLink for equipment. They work seamlessly, and we can coordinate everything for you.

Simple three-step process:

1. Book your free IT Assessment — No commitment, no cost. We'll review your setup and recommend solutions.
2. Choose your package — Essential, Growth, or Scale. We'll customize a solution that fits your needs.
3. Go live — We'll set everything up, migrate your data if needed, and provide training. You'll have peace of mind from day one.

Ready? Click below to schedule your free assessment.