Last updated: January 2025 | Effective date: January 2025
By accessing and using the website www.nulinksolutions.co.za (the "Website") and engaging with NuLink Solutions (Pty) Ltd (the "Company"), you accept and agree to be bound by these Terms & Conditions. If you do not agree, you must not use this website or our services.
NuLink Solutions provides the following IT services:
Service details, pricing, and package inclusions are detailed on our website and in service agreements.
You agree not to:
Website Availability: We aim to keep the website available 24/7, but we do not guarantee uninterrupted service. Maintenance and updates may cause temporary downtime.
IT Support Hours: Support response times vary by package (see FAQs). We provide 24/7 monitoring for client systems under management agreements.
Emergencies: Critical issues may be prioritized based on service agreements and severity.
For clients with managed IT services, specific SLAs apply as detailed in individual service agreements, including:
Detailed SLAs will be provided in your service agreement.
Clients agree to:
Pricing: Pricing for services is provided during the free IT assessment or in formal quotes. Prices are in South African Rand (ZAR) unless otherwise stated.
Invoicing: Managed IT services are invoiced monthly in advance. Additional services are invoiced upon completion.
Payment Terms: Payment is due within 30 days of invoice date unless otherwise agreed. Late payments may result in service suspension.
Contract Duration: Service agreements run on a monthly basis. No long-term lock-in required (see Cancellation section).
Flexibility: We offer flexible, month-to-month service agreements. You can cancel with 30 days' written notice.
Termination Process:
NuLink Termination Rights: We may terminate service if:
Our Responsibility: We implement automated daily backups and security measures as part of managed IT services.
Your Responsibility: You are responsible for maintaining additional backups of critical data outside our systems. We recommend redundancy for mission-critical data.
Recovery Support: While we provide backup and recovery solutions, we cannot guarantee 100% data recovery in all scenarios. We will make reasonable efforts to recover lost data.
To the fullest extent permitted by law, NuLink is not liable for:
Total Liability Cap: Our total liability shall not exceed the fees paid in the 12 months preceding the claim.
Website Content: All content on our website (text, graphics, logos, images) is the property of NuLink Solutions or its content suppliers and is protected by copyright.
Your Content: You retain ownership of any content you provide to us. By providing content, you grant us the right to use it for service delivery and improvement.
Third-Party Software: Services may utilize third-party software. Use of such software is governed by their respective licenses.
We commit to:
Exceptions: We may disclose information when legally required (by law or court order).
We provide security solutions including:
Limitation: No security system is 100% foolproof. While we take reasonable precautions, we cannot guarantee immunity from all cyber threats.
Your Role: Follow security recommendations, use strong passwords, enable multi-factor authentication, and report suspicious activity immediately.
Applicable Law: These terms are governed by the laws of South Africa.
Dispute Resolution: Any disputes shall be resolved through good faith negotiation, mediation, or legal proceedings in South African courts.
Regulatory Compliance: Services comply with POPIA, RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act), and other applicable South African regulations.
For questions about these terms or to report violations:
We may update these Terms & Conditions periodically. Updates will be posted on this page with a new "Last Updated" date. Your continued use of our services constitutes acceptance of updated terms.
These Terms & Conditions are intended to establish a professional, transparent relationship between NuLink Solutions and our clients. We believe in clear communication and fair business practices.